Customer Service
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| Dec 1 - April 20 |
| Monday - Friday | 8 am - 10 pm EST |
| Saturday | 8 am - 6 pm EST |
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| April 21 - Nov 30 |
| Monday - Friday | 8 am - 9 pm EST |
| Saturday | 9 am - 5 pm EST |
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Visit the support website - support.drakesoftware.com is your 24/7 resource during tax season. Our website offers the ability to:
- Share information on the forums.
- Search your EF database.
- Search the knowledge base to find answers to the most commonly asked questions.
- Keep apprised of new information.
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Send an email - Using email as a communication tool is a great way to get answers to your more
complicated Drake Software questions. This gives Drake Support time to research your questions and
get back with you. support@drakesoftware.com
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Call support - Work one-on-one with Drake support representatives to solve your software
questions. With training year-round on software topics such as conversions, data entry, e-filing,
and networking, our support team is ready to assist you with your questions. 828.524.8020
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