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18471: 2024.03.13 Broadcast - Important Mid-Season Enhancements


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2024.03.13 Broadcast - Important Mid-Season Enhancements

 

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Mid-Season Enhancements

Two new features have recently been added to the Drake Tax Home window and Support site, helping you get the information you need fast during the peak of the season.

e-File Status

On the new e-File Status icon, you will notice a red indicator when you have new acknowledgments for recently processed e-filed returns. When you click e-File Status, you can process these acknowledgments and check for new ones. Information received through e-File Status is automatically added to the EF Database, accessible from both Drake Tax and the Support site (Support.DrakeSoftware.com > Reports > E-file Status Lookup).

Help Assistant

Use the new Help Assistant to quickly get answers to common and trending Drake Tax questions and to browse the Knowledge Base. Choose from preselected prompts or ask the Assistant your question, who will then search Drake Software’s documentation to retrieve a simple, easy-to-understand answer, with a link to the referenced article for additional information. The Help Assistant is available from the Drake Tax toolbar as both its own icon and from Support > Help Assistant, as well as the Support site (Support.DrakeSoftware.com). Note that the Assistant is not monitored and cannot be used to communicate with Drake Software Support.


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