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10888: Contacting Drake Support


Software Help Generally

How do I contact Drake Support?

For questions about Drake Software products and services, you can contact Drake Support by phone, email, or chat.

Support Hours:

Drake Support Hours
January 2 – April 15 April 16 – December 31
Monday – Friday: 8 a.m. – 10 p.m. EST Monday – Friday: 8 a.m. – 9 p.m. EST
Saturday: 8 a.m. – 6 p.m. EST Saturday: 9 a.m. – 5 p.m. EST             

Holidays

Drake Support will be closed on the following days: 

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day & the day after Thanksgiving
  • Christmas Eve and Christmas Day

Support phone and fax numbers, and email addresses:

Department Phone Email
General Support

(828) 524-8020

Support@DrakeSoftware.com
Drake Accounting Software (DAS) (828) 349-5908  DAS@DrakeSoftware.com 
 Hosting on Rightworks

(828) 349-5556

-
Software Accounting

(828) 349-5900

Accounting@DrakeSoftware.com
Software Conversion

(828) 349-5546

-
Spanish Support

(828) 349-5500

-
 Drake Portals

(828) 349-5725

 
 Drake Pay

(828) 349-5724

DrakePaySupport@help.drakesoftware.com
Sales

(800) 890-9500

Sales@DrakeSoftware.com

Feedback

- Feedback@DrakeSoftware.com

Education

- Education@DrakeSoftware.com

 

Note: Support email can be sent directly from the software. An extensive list of email support addresses, including those for state-specific support, is available in the Drake Software Support Address Book at Help > Email in the software.
Chat support is available under Help > Drake Chat Support

See Service Resources for additional information. 


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