Knowledge Base

13859: PPR - Screen Zeroed Out

Pay Per Return (PPR)

I see all zeros in my PPR screen. How can I fix this?

Any program that blocks access to Drake servers could cause the screen to be zeroed out. This includes internet outages and firewalls that could cause your PPR screen (under Setup > Pay Per Return) to be blank.

Some troubleshooting tips:

  • Verify that your internet connection is functional by browsing to a web address, such as, using Google Chrome, Mozilla Firefox, or another web browsing program. 
  • If your internet is working, configure your firewall to allow all files and web addresses using KB 10786.

For additional assistance, contact an IT Professional. 

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